Warranty Policy

01Overview

Zaplix products may carry a limited manufacturer warranty. Because product construction, intended use and expected service life differ by category, the warranty period and any special coverage will be stated on the applicable product page, packaging, warranty card or registration page.

This standard policy explains how Zaplix warranty support works unless a product-specific warranty term states otherwise. A product-specific term will control only for that product and only to the extent it is consistent with applicable law.

02Warranty period

The warranty period for each eligible product will be displayed before purchase or supplied with the product. Unless the applicable product terms state otherwise, the warranty begins on the date shown on the valid purchase invoice or, for an eligible pre-order where delivery occurs materially later, on the date of delivery.

Any complimentary extended warranty is a separate promotional benefit and may require timely product registration. The exact registration deadline, additional duration and conditions will be stated with the relevant product.

03What the limited warranty generally covers

Subject to inspection and product-specific terms, the warranty generally covers defects in materials or workmanship that cause the product to fail under normal, intended use during the applicable warranty period.

Examples may include a structural or functional failure attributable to manufacturing rather than wear, misuse, accidental damage or use outside the product\'s intended purpose.

04What the warranty generally does not cover

Unless expressly included in a product-specific warranty, the limited warranty does not cover:

• normal wear and tear, cosmetic ageing, fading, pilling, scratches or gradual loss of appearance;
• damage caused by misuse, overloading, incorrect installation, incorrect anchoring, accident, impact, cuts, abrasion, sharp objects or negligence;
• damage caused by failure to follow care, storage, cleaning, safety or usage instructions;
• exposure to heat, chemicals, moisture, water, sweat or environmental conditions beyond the product\'s stated rating;
• unauthorized modification, repair, stitching, alteration or replacement of components;
• consumable or replaceable parts unless the product-specific terms state otherwise;
• damage caused by counterfeit, incompatible or third-party accessories;
• commercial, rental or institutional use where the product was sold for normal personal use, unless expressly covered; or
• a performance expectation, fitness result or injury-prevention expectation that is not an express product specification.

05Proof of purchase and product identification

A valid purchase invoice is required for the voluntary Zaplix manufacturer warranty and any extended-warranty benefit. The customer may also be asked to provide the product serial number, QR registration details, photographs or video showing the issue, and any other information reasonably required to identify the product and assess the claim.

If a product is sold through an authorized marketplace or retail partner, the invoice must identify the seller / platform and the product sufficiently to verify the purchase.

06Product registration and extended warranty

Where Zaplix offers an extended warranty for product registration, the registration requirements will be clearly disclosed. Registration may require the customer\'s name, mobile number, email address, product serial number and mandatory upload of the purchase invoice.

Marketing consent must be separate from the information required to authenticate the product or administer warranty. A customer is not required to agree to promotional marketing merely to submit a warranty registration.

Failure to register within the stated extended-warranty window may affect only the additional promotional warranty benefit and does not remove any rights that cannot lawfully be excluded.

07Warranty claim process

1. Contact support@zaplixworld.com or use the warranty support flow on www.zaplixworld.com.
2. Provide the order / invoice details, product serial number and a clear description of the issue.
3. Provide photographs or video where reasonably required to diagnose the issue.
4. If requested, send the product for inspection using the instructions provided by Zaplix.

08Inspection and remedy

Zaplix may inspect or test a product before approving a warranty claim. If a covered defect is confirmed, Zaplix will provide an appropriate remedy, which may include repair where practical, replacement with the same product, replacement with an equivalent product if the original is unavailable, or another remedy required by applicable law.

If inspection shows no manufacturing defect or shows damage outside warranty coverage, the claim may be declined. Any charge for returning a non-covered product to the customer will be communicated before dispatch.

09Replacement products

A replacement product or component may be new or equivalent in function and condition, subject to availability and applicable law. Unless the product-specific warranty states otherwise, the replacement does not restart the full original warranty period; the remaining original warranty period continues. Any mandatory statutory right will remain unaffected.

10Counterfeit, altered serial numbers and unauthorized products

Zaplix may refuse voluntary manufacturer-warranty service where the product is counterfeit, the serial number or authentication label has been intentionally removed or altered, or the customer cannot establish a genuine purchase from Zaplix or an authorized seller. This does not limit any rights the customer may have against the seller under applicable law.

11Safety and limitation

Warranty coverage is not a representation that a fitness product can prevent injury or is suitable for every user or activity. Customers must follow the product instructions, inspect equipment before use and stop using any product that appears damaged, excessively worn or unsafe.

12Statutory rights

This manufacturer warranty is in addition to, and does not replace or limit, consumer rights or remedies that cannot be excluded under applicable law.

13Contact

Warranty support: support@zaplixworld.com. Website: www.zaplixworld.com.