Cod Rto Policy

01Purpose

This COD & Return-to-Origin (RTO) Policy explains the conditions for Cash on Delivery and the consequences of repeated customer-caused failed deliveries. It is designed to reduce avoidable logistics cost and fraud without penalizing customers for genuine seller, product or courier failures.

02COD availability

COD is not guaranteed for every order. Availability may depend on PIN code, product category, order value, prior delivery history, logistics coverage and fraud-risk signals. The available payment options will be shown before order confirmation.

03COD handling fee

A COD handling fee of Rs. 49 may apply to eligible COD orders. The fee must be displayed at checkout before the customer confirms the order. It is not an optional product add-on and will not be hidden or added after confirmation.

For a customer-initiated change-of-mind return, the COD handling fee may be non-refundable because the COD service has already been used, provided this was disclosed before purchase. If Zaplix supplies a wrong, defective or materially damaged product or cancels the order, the customer will receive the remedy required by the applicable policy and law.

04COD confirmation

To reduce fake orders, Zaplix may require confirmation by OTP, WhatsApp, phone call, email or another supported method. If the order remains unconfirmed after reasonable attempts, Zaplix may cancel it before dispatch.

05Partial advance for selected COD orders

For selected high-value or higher-risk COD orders, Zaplix may require a partial advance before dispatch. The advance amount will be disclosed before confirmation and will be adjusted against the total amount payable. A partial advance will not be imposed after the customer has already confirmed a transaction on materially different terms.

06Customer delivery responsibility

The customer should provide an accurate address and reachable phone number and make reasonable arrangements to receive the shipment. If an address or phone number is entered incorrectly, contact support as soon as possible; changes after dispatch cannot be guaranteed.

07What counts as customer-caused RTO

Examples may include repeated unavailability after reasonable delivery attempts, materially incorrect address details supplied by the customer, unjustified refusal of a correctly supplied order, or failure to complete an agreed COD delivery process.

08What does not count against the customer

Zaplix will not treat the following as customer-caused RTO: courier service failure not attributable to the customer, an incorrect shipment, material transit damage, cancellation by Zaplix, an unserviceable address that the website incorrectly accepted without reasonable notice, or another seller / logistics failure for which the customer is not responsible.

09Consequences of repeated RTO

If an account, mobile number or address shows repeated unjustified COD refusal or customer-caused RTO, Zaplix may reasonably:

• disable COD for future orders;
• require full prepaid payment;
• require a disclosed partial advance for COD; or
• manually confirm an order before dispatch.

These measures are intended as delivery-risk controls and will not be used to discriminate arbitrarily between consumers of the same class.

10Prepaid orders returned to origin

Where a prepaid shipment becomes RTO for a customer-caused reason, actual forward and return logistics charges may be deducted from an otherwise eligible refund where permitted by law and where the customer was informed of the policy. Zaplix will not apply punitive or arbitrary RTO penalties.

11COD refunds

Where a COD order qualifies for a refund, the customer may be asked to provide a verified UPI ID or bank account because cash cannot normally be returned through the courier. Zaplix will use the information only for refund and related compliance purposes in accordance with the Privacy Policy.

12Fraud and abuse

Zaplix may cancel, hold or manually review orders where there is reasonable evidence of payment fraud, fake contact information, automated ordering abuse, repeated intentional RTO or misuse of promotions. Any prepaid amount due to the customer will be handled in accordance with applicable law.

13Contact

COD / delivery support: support@zaplixworld.com.