Cancellation Policy

01Customer cancellation before dispatch

A customer may request cancellation of an order before it is dispatched. Where the order has not entered an irreversible fulfilment stage, Zaplix will cancel it and initiate refund of the amount paid, if any.

Zaplix does not charge a separate cancellation fee for a customer cancellation completed before dispatch.

02Cancellation after dispatch

Once an order has been handed to the logistics partner, cancellation cannot be guaranteed. The customer should not refuse delivery merely to avoid using the applicable return process. If a dispatched order is refused or becomes RTO for a customer-caused reason, the Return & Replacement Policy and COD & RTO Policy may apply.

03How to request cancellation

Use the order-management option on www.zaplixworld.com, if available, or contact support@zaplixworld.com as quickly as possible with the order number. A cancellation request is effective only when confirmed by Zaplix.

04COD confirmation

COD orders may require confirmation before dispatch. An order that remains unconfirmed after reasonable attempts may be cancelled automatically without liability to the customer.

05Zaplix-initiated cancellation

Zaplix may cancel an order before fulfilment for legitimate reasons including payment failure, stock unavailability, an obvious pricing or catalogue error, an incomplete or unserviceable delivery address, suspected fraud or abuse, legal / regulatory restriction, or inability to fulfil the order.

If Zaplix cancels a prepaid order before fulfilment, all amounts collected for the cancelled item or order will be refunded. Zaplix will not retain a cancellation charge when it cancels the order.

06Pricing or catalogue errors

If an obvious technical or pricing error is identified before dispatch, Zaplix may contact the customer to offer the corrected transaction or cancel and refund the order. Nothing in this clause permits misleading pricing or denial of rights under applicable law.

07Pre-orders

An order expressly marked as a pre-order is also governed by the Pre-Order Policy. If there is a conflict, the specific pre-order terms disclosed before payment will apply to the extent permitted by law.

08Refund timing

Approved cancellation refunds will be initiated to the original payment method within a reasonable period after cancellation. Payment-provider or bank settlement time may apply after the refund is initiated.

09Consumer rights

Nothing in this policy limits any cancellation, refund or other remedy that a customer is entitled to under applicable law.