Pre Order Policy

01When this policy applies

This policy applies only to a product that is clearly identified as a \"Pre-Order\" before the customer places the order. A product merely described as \"Coming Soon\" or available for a \"Notify Me\" sign-up is not a paid pre-order unless the customer is actually asked to place an order or make payment.

02Estimated dispatch date

The product page will provide an estimated dispatch or delivery window. A pre-order estimate is a good-faith forecast based on production and logistics information available at the time and is not a guaranteed delivery date unless expressly stated otherwise.

03Payment

The amount payable, payment timing and any applicable tax / fee will be disclosed before the customer confirms the pre-order. Zaplix will not charge an undisclosed pre-order fee.

04Updates and delays

If Zaplix becomes aware of a material delay to the estimated dispatch window, we will use reasonable efforts to notify affected customers and provide a revised estimate.

If the delay is material, the customer will be given a reasonable option to continue waiting or cancel for a refund of the amount paid, subject to any mandatory rights under applicable law.

05Customer cancellation before dispatch

Unless the product was clearly disclosed as personalized or made specifically to the customer under separate terms, a customer may request cancellation of a standard pre-order before dispatch and receive a refund of the amount paid.

06Cancellation by Zaplix

Zaplix may cancel a pre-order if the product cannot be produced, imported, supplied or legally sold as planned, or for another legitimate fulfilment reason. In that event, all amounts paid for the cancelled pre-order will be refunded.

07Price changes

Once a pre-order has been accepted, a later retail price change will not change the confirmed pre-order price, except where a change in tax or law must legally be applied.

08No false scarcity or urgency

Any claim that pre-order quantity, launch allocation or offer duration is limited should be based on genuine commercial limits. Zaplix will not use false countdowns, fabricated stock levels or misleading urgency to obtain a pre-order.

09Shipping, returns and warranty

After dispatch and delivery, the normal Shipping, Return & Replacement and product-specific Warranty policies apply. For an eligible pre-order delivered materially after payment, the product warranty will begin from delivery unless the product-specific terms provide the customer a more favourable start date.

10Contact

Pre-order support: support@zaplixworld.com.