Return Replacement

01Scope and purpose

This Return & Replacement Policy applies to products purchased directly from Zaplix through www.zaplixworld.com. Purchases made through an authorized marketplace or retail partner may also be subject to that seller or platform\'s return process for the initial return window.

This policy is intended to provide a fair process for genuine customer issues while protecting products from misuse, avoidable reverse logistics and fraudulent claims. Nothing in this policy limits any mandatory rights available to consumers under applicable Indian law.

02Standard return / replacement window

Unless a different period is clearly stated on the relevant product page before purchase, a request for return or replacement should be raised within 7 calendar days from the date of delivery.

After the initial return / replacement window, eligible manufacturing defects will be handled under the product-specific warranty, if any. Warranty duration and coverage may differ by product.

03Eligible cases

Subject to verification, Zaplix will provide an appropriate remedy where:

• the wrong product or variant was delivered;
• the product was materially damaged in transit;
• the product had a manufacturing defect at the time of delivery;
• the product is materially different from the description or specifications applicable to the order; or
• another remedy is required under applicable consumer law.

For approved claims caused by Zaplix, the seller, or transit damage, the customer will not be charged a reverse-pickup fee for the eligible return or replacement.

04Change-of-mind returns

Change-of-mind returns are available only for products that are expressly marked as returnable for change of mind on the product page or order terms. The request must be made within the applicable return window and the product must remain in resalable condition.

To qualify, the product must be unused, unwashed and free from sweat, odour, stains, dirt, stretching, deformation or other signs of use, and must be returned with its original packaging, tags, accessories, manuals and bundled items.

For an approved change-of-mind return, a reverse-pickup / return-handling charge of Rs. 99 may be deducted from the refund. Any original COD handling fee, express delivery charge or other service fee actually incurred for the order may be non-refundable for a customer-initiated change-of-mind return, if the charge was clearly disclosed before purchase.

05Hygiene-sensitive, body-contact and used products

For hygiene, safety and quality-control reasons, a product that has been worn, exercised with, washed, stretched, soiled or otherwise used cannot be accepted as a change-of-mind return. Certain body-contact or hygiene-sensitive products may be designated as non-returnable once opened where this is clearly disclosed on the product page before purchase.

This restriction does not remove the customer\'s right to seek an appropriate remedy for a genuine manufacturing defect, wrong product, transit damage or any other issue for which a remedy is required by law.

06Items that may be rejected for return

Subject to applicable law, a return may be rejected where the issue is caused by:

• damage, misuse, accident or negligence after delivery;
• failure to follow product care, safety or usage instructions;
• normal wear and tear;
• unauthorized alteration, repair or modification;
• missing accessories, manuals, packaging or bundled items in a change-of-mind return;
• a product being returned that does not match the serial number or item originally supplied; or
• fraudulent, manipulated or materially misleading claim information.

07Evidence and claim verification

To help us assess a return or replacement request, we may ask for the order number, photographs of the product and packaging, the serial number, and photographs or video reasonably showing the reported issue.

We strongly recommend recording an unboxing video for damaged, missing or incorrect shipments. However, the absence of an unboxing video will not, by itself, automatically invalidate an otherwise legitimate claim.

08Inspection and resolution

Returned products may be inspected before a final resolution is issued. If the claim is approved, Zaplix may provide the remedy appropriate to the circumstances and applicable law, including replacement, repair where relevant, an equivalent replacement if the original item is unavailable, or refund.

If inspection shows that the product is functional and the claim falls outside this policy, the request may be declined. Any return shipping charge in a no-defect / customer-caused case will be communicated before the product is sent back to the customer.

09Refunds

Approved refunds for prepaid orders will normally be initiated to the original payment method. Approved COD refunds may be processed to a verified bank account, UPI ID or another supported method. Bank or payment-provider settlement time may apply after Zaplix initiates the refund.

Where an order included a free gift, bundle discount or promotional benefit, the refund may be adjusted to reflect items retained by the customer, provided the adjustment is consistent with the promotion terms and applicable law.

10COD, refused deliveries and RTO

COD orders may be subject to order confirmation before dispatch. Repeated unjustified refusal of COD deliveries or repeated customer-caused Return-to-Origin (RTO) may result in COD being restricted for future orders or a partial advance / prepaid order being required.

For prepaid orders returned to origin because of an incorrect or incomplete address, customer unavailability after reasonable delivery attempts, or unjustified refusal, actual forward and return logistics charges may be deducted from an otherwise eligible refund where permitted by law and where the customer was informed of this policy. No such deduction will apply where the RTO is attributable to Zaplix, the seller, or a logistics error for which the customer is not responsible.

11Marketplace and authorized retail purchases

For products purchased through an authorized marketplace or retail partner, the marketplace / seller return rules may govern the initial return request. Product-specific Zaplix warranty rights, where applicable, will be handled according to the relevant Zaplix warranty terms and valid proof of purchase.

12Contact

For return or replacement support, contact support@zaplixworld.com and mention the order number and product serial number, where applicable.