Shipping Policy

01Scope

This Shipping & Delivery Policy applies to orders placed directly on www.zaplixworld.com. Delivery availability, estimated timelines and fees are shown at checkout based on the delivery location and product.

02Order processing

Orders are normally prepared for dispatch after payment authorization or COD confirmation, as applicable. Processing time may vary by product, launch period, public holiday, high order volume or stock location. Any material pre-order or made-to-order timeline will be stated separately before purchase.

03Estimated delivery

Delivery dates displayed at checkout or in order communications are estimates unless expressly stated as guaranteed. Zaplix aims to dispatch and deliver orders within the communicated timeframe, but carrier capacity, weather, transport disruption, remote-area serviceability and events outside reasonable control may affect delivery.

If a material delay becomes known, Zaplix will use reasonable efforts to communicate an update and provide the options required under applicable law.

04Shipping charges and service fees

Any shipping charge, COD handling fee, express-delivery charge or other fulfilment fee will be displayed before the customer confirms the order. Zaplix will not add optional paid services through pre-selected or pre-ticked choices.

05Delivery address and contact details

Customers must provide a complete and accurate delivery address, PIN code and reachable mobile number. Please review these details before confirming the order. Once an order has been dispatched, address changes cannot be guaranteed.

06Delivery attempts

The logistics partner may contact the customer by phone, SMS, WhatsApp, email or other supported channel to coordinate delivery. The customer may be asked to provide an OTP or other delivery verification where supported.

If delivery cannot be completed after reasonable attempts because the address is incorrect, the customer is unavailable, or the customer unjustifiably refuses delivery, the shipment may be returned to origin.

07COD orders

Cash on Delivery is offered only for eligible products, order values and serviceable PIN codes. COD orders may require confirmation by OTP, WhatsApp, phone or another method before dispatch. A COD handling fee of Rs. 49 may apply where it is clearly shown at checkout.

Repeated unjustified COD refusals or customer-caused RTO may result in COD being disabled for the customer / address or a partial advance or prepaid payment being required for future orders.

08Return to Origin (RTO)

If a prepaid shipment is returned to origin because of customer-caused reasons such as an incorrect address, customer unavailability after reasonable attempts, or unjustified refusal, actual forward and return logistics charges may be deducted from an otherwise eligible refund where legally permitted and where this policy was communicated.

No customer-caused RTO deduction will be applied where the return is attributable to a Zaplix error, wrong shipment, logistics failure for which the customer is not responsible, or another circumstance where applicable law requires a full refund.

09Damaged, tampered or incorrect shipments

If a package is visibly damaged or tampered with, the customer should, where practical, note this with the delivery agent and promptly contact Zaplix. For a wrong, damaged or missing-item claim, photographs and/or video may be requested to help investigate the shipment.

We recommend recording an unboxing video for evidence, but the absence of an unboxing video alone will not automatically defeat a genuine claim.

10Lost shipments

If tracking shows an unusual delay or the logistics partner confirms a shipment as lost, Zaplix will investigate and provide an appropriate resolution in accordance with applicable law, which may include replacement or refund.

11Split shipments

Where an order contains multiple items, Zaplix may ship items separately. The customer will not be charged an additional shipping fee solely because Zaplix elects to split an order, unless a separate service was expressly requested and accepted.

12Geographic availability

Zaplix currently serves locations in India that are supported by our logistics partners. International shipping, if introduced, will be governed by the terms shown for the relevant destination and may involve customs, duties, taxes and import restrictions.

13Contact

For delivery support, contact support@zaplixworld.com with the order number and tracking details.